Healthcare Medical Consultants Limited

Telepathology

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In a COVID-19 world, the demand for non-contact care has offset concerns around using telehealth technologies. Combined with several changes to telehealth policy, coverage and level of adoption to address the pandemic, telemedicine has become an accepted way to deliver care in less than two months.

To date, providers all over the country have turned to telehealth as a means of survival and as a safe way to give their patients continuity of care. Payers are covering these services to keep their members healthy and avoid more costly services down the line.

The increase in legislative flexibility and funding to support the use of telehealth technology is challenging and changing the entire healthcare value chain. These changes are likely to endure, creating the opportunity to expand the utilization and application of telehealth.

As we collectively work our way through this unprecedented time of change, two defining questions emerge:

how can we leverage the unique capabilities of telehealth to transition back to “steady state” healthcare delivery?

once there, what steps can we take to ensure telemedicine remains an integral part of our healthcare ecosystem?

HOW CAN PAYERS AND PROVIDERS MAXIMIZE THE VALUE OF TELEHEALTH?

For healthcare providers, there’s an opportunity to expand, scale up, and integrate their telehealth offering now. Taking this action would restore demand for services in the short to medium-term, while profitably growing delivery capacity to treat more patients in the longer term.

For payers, there’s an opportunity to ensure members, particularly those who are managing chronic conditions or deferring treatment of acute conditions, continue to receive the care they need in the short- to medium-term while doctors’ offices and hospital services remain suspended. There’s a real financial incentive in ensuring telehealth emerges as a viable, cost-efficient alternative to conventional delivery models.